Finding your version and serial number
How to find your version and serial number in Guide
View ArticleDolphin Onscreen Keyboard and Touch Bar do not fit fully on the screen of a...
The Dolphin Onscreen Keyboard and Touch Bar do not fit fully on the screen so not all options are available to use on a Windows 8 Tablet.
View ArticleHelp to support friends, family and customers to use Dolphin Guide with...
This article describes how you can support people you know who use Dolphin Guide, from the comfort of your own home using the free edition of Teamviewer remote support software.
View ArticleDisable the ability to check for software updates in SuperNova
This article describes how to remove the “Check for Updates” options from the SuperNova Control Panel.
View ArticleEasyConverter appears to hang at the splash / loading screen and fails to load
When starting EasyConverter 5 or earlier, the splash screen appears but the program never fully loads.
View ArticleStartup Error 514 is displayed when attempting to launch SuperNova.
The above error message is displayed and SuperNova fails to start.
View ArticleSome text on web pages is not smooth and may appear jagged, pixelated or...
Certain fonts are not smooth when magnified on specific websites in Internet Explorer.
View ArticleProblems associated with setting-up Index Embosser with EasyConverter
This article describes issues encountered setting-up EasyConverter with the Index Embosser.
View ArticleEasyConverter appears to hang at the splash / loading screen and fails to load
When starting EasyConverter 5 or earlier, the splash screen appears but the program never fully loads
View ArticleDisable the ability to check for software updates in SuperNova
This article describes how to remove the “Check for Updates” options from the SuperNova Control Panel.
View ArticleDolphin Onscreen Keyboard and Touch Bar do not fit fully on the screen of a...
The Dolphin Onscreen Keyboard and Touch Bar do not fit fully on the screen so not all options are available to use on a Windows 8 Tablet.
View ArticleError in installation line 91. Cannot copy file sam32.dll. Access is Denied
The above error message is displayed when attempting to install SuperNova on a Pc that has McAfee antivirus installed
View ArticleGuide displays an error message when starting: 'Runtime Error 13'...
Guide displays the above error message and fails to load successfully.
View ArticleGuide displays an error message when starting: 'Runtime Error 76'...
Guide displays the above error message and fails to load successfully
View ArticleSuperNova does not announce taskbar items or text entered into the Run dialog...
When navigating controls on the Windows 8 Taskbar or when entering text into the “Run…” dialog box, there is no speech or Braille output.
View ArticleWhen printing letters or documents from within Guide, the resulting printouts...
Guide prints out documents with a black background
View ArticleError in installation line 330. Registration error. Access Denied
The above error message is displayed when attempting to install SuperNova on a PC that has McAfee antivirus installed
View ArticleConversion fails with error: The idispatch interface could not be retrieved
When attempting to convert an input document in EasyConverter, the above error message is displayed
View ArticleSpeech announces 'blank line' in some edit areas, and announces...
When you arrow across the menu bar of the SuperNova Control Panel, the speech announces the number of the menu bar item and not the text of the menu item. Also, when typing in some edit areas including...
View ArticleUnderstanding the default settings files for EasyBookshelf
Information for power users on EasyBookshelf's settings files
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