Some text is not spoken in Dolphin Launchpad dialog boxes
After opening the Dolphin LaunchPad, some of the text within the dialog boxes is not spoken.
View ArticleHighlight is displaying above or below the current line of text on a web page...
Whilst navigating a web page using the Dolphin Cursor, the highlight is not positioned on the line, but is instead just offset.
View ArticleCharacter dropping when composing messages in Outlook 2007.
When you begin typing into a new email message, or when replying to an existing one, many characters typed do not appear on the screen.
View ArticleA Supernova component is not installed correctly. The error code is 3
Supernova displays the above error message upon starting, and magnification doesn’t work. Speech also fails to read much of what is displayed on the screen.
View ArticleDolphin Pen Updater informs you that there is more than one USB pen drive...
When trying to update a Dolphin Pen, the updater software informs you that there is more than one pen currently connected to the computer, even though there is not.
View ArticleA freeze occurs when attempting to scroll a web page in Internet Explorer 9
When attempting to scroll a web page in Internet Explorer 9, by using the mouse wheel, or by dragging the scroll bars, the computer appears to freeze or hang.
View ArticleWhen using the 'Check for Updates' feature in Supernova, you are...
After downloading all available updates from the “Check for Updates” feature, despite being informed that all updates have been downloaded successfully, you are prompted to download the same updates...
View ArticleA double mouse pointer effect occurs on Windows Vista or Windows 7.
When using Supernova on either a Windows Vista or Windows 7 computer, there appear to be two mouse pointers on the screen (often one displaying a circle alongside it), when there should only be one.
View ArticleHighlighting options not working in Dolphin Publisher 3.01
With either the default highlight options set, or with custom highlight options, no highlight is shown within Dolphin Publisher 3.01 following a Windows Update.
View ArticleAlternative methods for reading problematic HTML emails in Outlook 2007
Some HTML emails such as newsletters and marketing messages are difficult to navigate using Outlook’s built in cursor, as it fails to move around the email in a logical manner, and often gets stuck and...
View ArticleWhen attempting to load SuperNova 12, no splash screen appears and SuperNova...
With SuperNova 12 set to run automatically, or by starting it manually, the Supernova splash screen does not appear and SuperNova fails to load. Looking in the Windows Task Manager under the Processes...
View ArticleDolphin Pen plays the loading sound, then immediately plays the closing down...
After plugging a Dolphin Pen into a Windows 7 computer, the Startup sounds are played indicating that Supernova is going to open. Immediately afterwards, the closing down sound is played, and Supernova...
View ArticleRuntime Error 2147417848 (800101108): Automation Error The object invoked has...
FIXED: When trying to convert a file using one of Dolphin’s Alt Format products, the above error is displayed.
View ArticleA Supernova component is not installed correctly. Error Dolboot 0
When starting Supernova 12, the above error message is displayed
View ArticleTroubleshooting Braille Display Detection Problems
This article provides troubleshooting tips to help you resolve common Braille display detection problems.
View ArticleA Supernova component is not installed correctly. Error c bar 134, 138
The above error message may be displayed after performing an update of Supernova 12.0x on a Windows 7 64-bit edition computer. The number shown in the error may differ.
View ArticleMaking Dolphin Publisher work with your network environment.
At Dolphin, we get a lot of questions from network administrators wanting to know where their Publisher file paths and registry entries are pointing to on their computer. In the interests of helping to...
View ArticleThe 'Read from Here' feature announces 'Reading Finished'...
When attempting to perform a “Read from Here” in a Microsoft Word document, the speech simply announces “Reading finished” and does not read any of the text within the document. Additionally,...
View ArticleCannot open pop-up calendars and other features on some websites displayed in...
When running a version 12 Dolphin magnifier product and you attempt to click on a feature such as a popup calendar on a website, the calendar does not appear
View ArticleText in search results and other lists in Spotify is very difficult to read...
When you view search results and other lists in Spotify, there appears to be some corruption in the text and it is very difficult to read. This happens with magnification turned on and True Fonts...
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