Microsoft is removing support for Skype 7: what are the implications for...
Microsoft will soon remove support for Skype 7, and users will no longer be able to use it. This has implications for Dolphin software users which are outlined in this article.
View ArticleCamera not detected in SuperNova Connect and View feature
In SuperNova’s “Connect and View” feature, a camera connected by USB is not automatically detected by SuperNova when running on Windows 10. Going into SuperNova Control Panel, Visual menu > Connect...
View Article“A referral was returned from the server” error message is...
When you launch SuperNova following installation you may get the message “A referral was returned from the server". This message is caused by an out of date GlobalSign root certificate being installed...
View ArticleThere is no speech and/or braille when reconnecting to a VMware Horizon...
If you disconnect and reconnect a VMware Horizon session without logging out, the virtual channels stop working. The virtual channels are required for the SAM Terminal Server extensions to drive...
View ArticleYahoo email not saving to drafts.
When using a Yahoo email account and trying to save an email to the drafts folder in GuideConnect, an error messaging containing the phrase “Failed to save to the drafts folder” will appear. Some users...
View ArticleMicrosoft Word stops responding when attempting to use the Open or Save As...
When you attempt to use either the Save As or Open dialog boxes in Microsoft Word, the program stops responding.
View ArticleWorking from home unexpectedly with SuperNova
This article describes how IT Administrators can set up SuperNova so that users working from home unexpectedly can use the SuperNova installed on their office PC remotely.
View ArticleTraining users on SuperNova through Teamviewer
This article describes how to enable SuperNova to pass magnification through a Teamviewer session so that trainers and helper can see what the user is seeing remotely.
View ArticleIssues with EasyReader and RNIB Reading Services.
This article explains some current known issues with EasyReader and the RNIB Reading Serviecs.
View ArticleChanges to Yahoo email sign-in process not supported by Guide 9 or earlier
This article explains changes that Yahoo will be making to their email account sign0in process from October 20th 2020 which will mean some email clients including Dolphin Guide 9 and earlier, will no...
View ArticleWhen trying to set up a Yahoo email account “GuideConnect you may...
When attempting to set up a Yahoo email account in GuideConnect, the above error message is displayed and the email account setup cannot be completed.
View ArticleIssues with Reading List in Bookshare when accessed on Android Devices.
When accessing the Reading List you may find titles appearing which do not belong to the Reading List.
View ArticleUnable to use AOL email accounts in GuideConnect
Changes to AOL email security settings mean AOL accounts do not currently work in GuideConnect.
View ArticleUnable to navigate any web page in GuideConnect Web Browser
When you attempt to navigate a web page, the speech just announces “top” or “bottom” and you are unable to read any part of the web page.
View ArticleBatch converting legacy .gdoc files into a format that is readable outside of...
For users who have progressed from Guide 9 or earlier onto a full Screen Reader, you may wish to convert the old .gdoc document files into a format that can be read in Windows.
View Article“Update Failed” Error Message displayed despite np updates being...
You may receive an error message stating “UYpdate Failed” when starting or closing GuideConnect.
View ArticleEmails fail to open or open in a blank screen.
When you attempt to open certain emails, the text within the email is not displayed and the email appears to be blank.
View ArticleGuideConnect Encountered a problem and was unable to save the document.
The above error message is displayed when you attempt to save any document in GuideConnect. And it is not possible to save any documents.
View ArticleSuperNova Statip Error - Error Code 1 - version.cpp. The file DOL_HOOK.cpp is...
The above error is displayed following a SuperNova installation or update.
View ArticleMagnification Engine Failed to Start. Code 7.
The above error message is displayed following an installation of SuperNova version 19 or later.
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