SuperNova's Global and Application Settings
What SuperNova settings are Global Settings And what SuperNova settings are Application Settings?
View ArticleFollowing the installation of a Guide update on a Windows 7 PC, some or all...
After installing an update to Guide, you find that some or all voices are missing and unavailable to select in Guide.
View ArticleUnable to open the Dolphin Guide 6 Web Browser when Avast! Free Antivirus is...
When you attempt to open the Web Browser within Guide 6 on a machine running Avast! Free Antivirus software, the web browser fails to open and Guide appears to close.
View ArticleSetting up Skype for use with Dolphin Guide
This article describes the configuration steps required to get Skype working seamlessly with Dolphin Guide.
View ArticleTroubleshoot problems reading PDF files with Supernova and Adobe Reader.
You are having difficulty reading one or more PDF files with Supernova and Adobe Reader, formerly known as Adobe Acrobat. This article describes the steps for troubleshooting these issues.
View ArticleEasyProducer displays an error 'Could not save HTML. Could not save the...
The above error message is displayed when trying to save a DAISY Digital Talking Book in Microsoft Word 2007or 2010 on Windows XP.
View ArticleDolphin Pen Interceptor does not display magnifier buttons at the Windows 7...
After installing the latest Dolphin interceptor package to give Dolphin Pen users access to workstations, the logon screen does not display the magnification buttons and there is no “Startup...
View ArticleAfter installing SuperNova on a Windows XP desktop computer containing an ATI...
After starting SuperNova on a computer matching the above description, SuperNova fails to magnify and displays the above error message.
View ArticleLVI_Magnilink_S.exe has encountered a problem and needs to close. We are...
When attempting to open the LVI Magnilink Student Pro software on a windows XP computer running Supernova 12, the above message is displayed and the Magnilink software closes.
View ArticleAfter inserting a Dolphin Pen into any USB port a message 'You need to...
The above message is shown every time you plug in a Dolphin Pen, and the software fails to load
View ArticleSuperNova starts up with an error 'Invalid Parameter dol_bb'
When attempting to launch Supernova, the software fails to load and displays an error message referencing”dol_bb”
View ArticleSome text is not spoken in Dolphin Launchpad dialog boxes
After opening the Dolphin LaunchPad, some of the text within the dialog boxes is not spoken.
View ArticleHighlight is displaying above or below the current line of text on a web page...
Whilst navigating a web page using the Dolphin Cursor, the highlight is not positioned on the line, but is instead just offset.
View ArticleCharacter dropping when composing messages in Outlook 2007.
When you begin typing into a new email message, or when replying to an existing one, many characters typed do not appear on the screen.
View ArticleA Supernova component is not installed correctly. The error code is 3
Supernova displays the above error message upon starting, and magnification doesn’t work. Speech also fails to read much of what is displayed on the screen.
View ArticleDolphin Pen Updater informs you that there is more than one USB pen drive...
When trying to update a Dolphin Pen, the updater software informs you that there is more than one pen currently connected to the computer, even though there is not.
View ArticleA freeze occurs when attempting to scroll a web page in Internet Explorer 9
When attempting to scroll a web page in Internet Explorer 9, by using the mouse wheel, or by dragging the scroll bars, the computer appears to freeze or hang.
View ArticleWhen using the 'Check for Updates' feature in Supernova, you are...
After downloading all available updates from the “Check for Updates” feature, despite being informed that all updates have been downloaded successfully, you are prompted to download the same updates...
View ArticleA double mouse pointer effect occurs on Windows Vista or Windows 7.
When using Supernova on either a Windows Vista or Windows 7 computer, there appear to be two mouse pointers on the screen (often one displaying a circle alongside it), when there should only be one.
View ArticleSoftware applications supported by Supernova 12
Dolphin rigourously test SuperNova with a wide range of applications. Find which applications have been tested with Supernova; those which are supported, and those which are not
View Article