Is it possible to install SuperNova or Dolphin ScreenReader using MSI files?
If you are a Network Administrator and you want to deploy SuperNova or Dolphin ScreenReader over your network, then you may wish to use the MSI files available on the product DVD.
View ArticleSetting up SuperNova Whiteboard Connect and View with TightVNC
SuperNova Whiteboard Connect and View gives students the opportunity to connect to a teacher’s interactive whiteboard and view the teacher’s presentation on their own computer screen. The student can...
View ArticleError. Magnification Engine Failed to Start. Error 2.
When starting supernova on a Windows 7 Pc, the above error message is displayed and SuperNova fails to magnify the screen.
View ArticleError: Magnification Engine Failed to Start. Error 7, when an external...
After connecting an external monitor to a laptop, SuperNova displays the above message and fails to magnify the screen on a Windows 10 computer.
View ArticleRecommended camera hardware for Connect & View?
Information regarding the type of camera suitable for use with Supernova’s Connect and View feature.
View ArticleEnabling Less Secure Apps in Gmail
Sometimes email accounts set up through Googlemail (Gmail) require an additional setting to be changed in Gmail itself to allow usage of email through Guide.
View ArticleSystem Error. The program cannot start because MFPlat.DLL is missing from...
The above message is displayed when attempting to launch SuperNova on a Windows Server 2008 R2.
View ArticleArticle 0
A recent update to both the paid-for and free versions of AVG Antivirus has caused one of the above error codes to display and SuperNova fails to magnify the screen.
View ArticleImport JAWS script file for use with EasyReader
A script file enhances the accessibility of EasyReader with JAWS screen reader.
View ArticleWhen you start SuperNova through a Citrix XenApp 7.x session, you receive an...
When you attempt to start SuperNova through a Citrix XenApp 7.6 client, you receive the above error message and are prompted to run in Emergency Mode. Choosing to “install components and restart” the...
View ArticleWhen you start SuperNova on Windows 7, you receive an error message “Support...
When you attempt to start SuperNova on a Windows 7 PC, you receive the above error message and are prompted to run in Emergency Mode. Choosing to “install components and restart” the computer does not...
View ArticleWhen you start SuperNova you receive an error message “Support Message code...
When you attempt to start SuperNova on you receive the above error message and are prompted to run in Emergency Mode. Choosing to “install components and restart” the computer does not resolve the issue.
View ArticleWhen you start SuperNova through a Citrix XenDesktop session, you receive an...
When you attempt to start SuperNova through a Citrix XenDesktop session, you receive the above error message and are prompted to run in Emergency Mode. Choosing to “install components and restart” the...
View ArticleChanges to Dolphin Keyboard Line View button
Description of the changes made to the Dolphin keyboard from SuperNova 16.02 onwards.
View ArticleSkype version support for Guide 9.0x and earlier
Versions of Skype client software supported by Dolphin Guide 9.0x and earlier.
View ArticleEasyConverter fails to convert to any format with an error reference 16007 /...
Whilst trying to convert any input document into any alternative format, you receive a message “Conversion Failed” with an error code 16007 when attempting a conversion on an Acer computer.
View ArticleSuperNova speech fails to read the Outlook 2016 inbox correctly on a Windows...
When attempting to have the Outlook 2017 inbox message list spoken, the speech just reads the entire window from top to bottom and does not announce each message item individually as you arrow down.
View ArticleSkype: We've signed you out because you're using an outdated...
When you attempt to make a Skype call in Guide you receive a message "Skype is not running". When you attempt to sign into Skype in Windows, the above message is displayed.
View ArticleFollowing a Windows 10 update SuperNova displays an Error:...
After Windows 10 has updated with the April 2018 Update (1803) SuperNova may display a "Magnification Engine Failed to Start. Code 7" error message depending on the Display Adapter in your device.
View Article