Conversion fails with error: The idispatch interface could not be retrieved
When attempting to convert an input document in EasyConverter, the above error message is displayed
View ArticleSpeech announces 'blank line' in some edit areas, and announces...
When you arrow across the menu bar of the SuperNova Control Panel, the speech announces the number of the menu bar item and not the text of the menu item. Also, when typing in some edit areas including...
View ArticleUnderstanding the default settings files for EasyBookshelf
Information for power users on EasyBookshelf's settings files
View ArticleUnexpected behaviour when pressing buttons on a Dolphin Keyboard
When you press buttons on a Dolphin keyboard, they do not perform the expected action, for example pressing the Dolphin button results in the Windows Calculator opening
View ArticleObtain and Use the Welsh TTS voices from Ivona with Dolphin products
This article describes how to obtain and setup the Ivona Welsh TTS voices which Dolphin products
View ArticleProblems associated with setting-up American Thermoform Embosser with...
This article describes issues encountered setting-up EasyConverter with the American Thermoform Embosser and printer
View ArticleVideo Card Requirements for using SuperNova on Windows 8 with Multiple Monitors.
The article describes what hardware is required if using multiple monitors on Windows 8.
View ArticleError: 'Microsoft Visual C++ Runtime Library. Runtime Error! Program C...
The error message above is displayed when trying to read some PDF files on Windows 8 with SuperNova 13.50 running. After closing the message, Adobe Reader crashes.
View ArticleNo speech output or keyboard focus on the Windows 8 Logon screen
On loading the Windows 8 logon screen, there is no speech output or keyboard focus, despite the “Voice at user logon” checkbox being selected in SuperNova’s “Start-up Preferences” dialog box.
View ArticleVideo Card Requirements for running SuperNova on Windows 8.
This article describes the requirements for video card capability to successfully run SuperNova 13.5x and higher on a Windows 8 PC
View ArticleDownloading Files With Guide on Windows 7
Are you having issues downloading files via the Guide Web-browser or NLS Feature in Windows 7
View ArticleFinding your version and serial number
How to find your version and serial number in Guide?
View ArticleTurning on the Dolphin theme in Guide version 7
How do I turn on the new interface in Guide version 7?
View ArticleWindows 8: How to make the Internet Explorer tile open the Internet Explorer...
By default, the Internet Explorer tile on the Start Screen opens a Metro App version of Internet Explorer. This version of Internet Explorer lacks various options including a menu bar, status bar and...
View ArticleAdobe Reader XI Accessibility Settings
Users of SuperNova and other Assistive Technologies can experience problems reading PDF documents. To help address these problems, Adobe Reader includes some useful accessibility settings
View ArticleOutlook 2010: SuperNova version 13.0 fails to show the attachments list
SuperNova version 13.0 includes a feature that lists attachments within HTML and Plain Text emails in Outlook 2010. However, pressing CAPS LOCK + A to show the list of attachments may fail under...
View ArticleInstructions for setting up Dolphin SaySo and Dolphin Bookshelf on a network
Instructions for setting up Dolphin SaySo and Dolphin Bookshelf on a network.
View ArticleCannot find an image or audio file in Guide
Having trouble finding a file you have saved.
View Article