Dolphin Knowledge Base

With either the default highlight options set, or with custom highlight options, no highlight is shown within Dolphin Publisher 3.01 following a Windows Update.

Some HTML emails such as newsletters and marketing messages are difficult to navigate using Outlook’s built in cursor, as it fails to move around the email in a logical manner, and often gets stuck and will not move to text within the message.

With SuperNova 12 set to run automatically, or by starting it manually, the Supernova splash screen does not appear and SuperNova fails to load. Looking in the Windows Task Manager under the Processes tab reveals the SuperNova process is not starting.

After plugging a Dolphin Pen into a Windows 7 computer, the Startup sounds are played indicating that Supernova is going to open. Immediately afterwards, the closing down sound is played, and Supernova does not open. No splash screen is displayed.

The above error message may be displayed after attaching a second monitor to a PC or laptop running a Supernova/Lunar/LunarPlus/Hal version 11.58 or earlier product.

FIXED: When trying to convert a file using one of Dolphin’s Alt Format products, the above error is displayed.

When starting Supernova 12, the above error message is displayed

This article provides troubleshooting tips to help you resolve common Braille display detection problems.

Step by step instructions for carrying out a successful server installation of Supernova 12. Note: These instructions are for those wishing to install Supernova v12 on a Windows file server and launch Supernova from client machines. For those wishing to carry out a terminal server or Citrix based installation, please contact Dolphin for details of the Citrix and Terminal Server Support Pack.

The above error message may be displayed after performing an update of Supernova 12.0x on a Windows 7 64-bit edition computer. The number shown in the error may differ.

At Dolphin, we get a lot of questions from network administrators wanting to know where their Publisher file paths and registry entries are pointing to on their computer. In the interests of helping to make Publisher work with your network environment, we have listed the paths and registry entries used by Publisher version 3 below:

When attempting to perform a “Read from Here” in a Microsoft Word document, the speech simply announces “Reading finished” and does not read any of the text within the document. Additionally, Supernova’s “Quick Navigation” keys do not work, for example pressing CAPS LOCK + H does not move to the next heading within the document, even though a heading is present.

When attempting to load Supernova on a Windows XP Service Pack 2 computer, the above error message is displayed, and Supernova does not launch.

Following a Windows Update, the text within drop down boxes on some websites is not magnified by Supernova 12.0x products.

After starting Supernova Screen Reader 12.02 on a Windows computer, some areas of the screen, or the entire screen, may appear to go black.

When running a version 12 Dolphin magnifier product and you attempt to click on a feature such as a popup calendar on a website, the calendar does not appear

When you view search results and other lists in Spotify, there appears to be some corruption in the text and it is very difficult to read. This happens with magnification turned on and True Fonts enabled.

If a toolbar has been docked on the Windows Desktop, the magnification may not track or follow the cursor when typing in documents and other edit boxes

When starting a “Read from Here” in a Microsoft Word 2010 document that is being opened in “Protected View”, speech announces “Reading finished” and does not read any of the text within the document. Additionally, pressing any of the Quick Navigation keys does nothing

When you launch Supernova on a Windows XP SP3 machine, the above error message is displayed

Highlighting options not working in Dolphin Publisher 3.01

Alternative methods for reading problematic HTML emails in Outlook 2007

When attempting to load SuperNova 12, no splash screen appears and SuperNova does not load

Dolphin Pen plays the loading sound, then immediately plays the closing down sound and Supernova does not open.

After attaching a second monitor to a computer, the message 'The Graphics Driver Interceptor is not installed. It needs to be installed. Press Enter to install and reboot, or Escape to continue without the Interceptor' is displayed

Runtime Error 2147417848 (800101108): Automation Error The object invoked has disconnected from its clients

A Supernova component is not installed correctly. Error Dolboot 0

Troubleshooting Braille Display Detection Problems

Supernova v12 Network Installation Guide

A Supernova component is not installed correctly. Error c bar 134, 138

Making Dolphin Publisher work with your network environment.

The 'Read from Here' feature announces 'Reading Finished' and does not read the text in any Microsoft Word document.

Unable to locate component. Failed to start because XmlLite.dll was not found

FIXED: Text in drop down boxes in Internet Explorer does not magnify

Some areas of the screen go black after starting Supernova Screen Reader on Windows XP

Cannot open pop-up calendars and other features on some websites displayed in Internet Explorer

Text in search results and other lists in Spotify is very difficult to read with True Fonts turned on

Magnification does not track the cursor whilst typing if a Desktop Toolbar is present

The 'Read from Here' and 'Quick Navigation' keys do not work when reading Word 2010 'Protected View' documents

'DCM Error 3' is displayed when starting Supernova on Windows XP