When launching Supernova on a Windows XP, Vista or Windows 7 workstation, where Supernova is installed locally to that machine, the above error message is displayed. Pressing ENTER to reboot does not correct the problem.
↧
A Supernova component is not installed correctly. Error dolvideo 0. Press Enter to correct the problem and reboot, or press cancel or escape to continue working
↧
Splash Screen and user interface of EasyConverter not displaying correctly
When you launch EasyConverter on a Windows 7 machine, the splash screen and user interface are not displayed correctly (screen corruption). Some buttons are not displayed, some text is truncated, and other controls may also not display in the correct manner
↧
↧
When attempting to launch Supernova through a Citrix session, the error: 'A SuperNova component is not installed correctly. Errors dolvideo 0.Press Enter to correct the problem and reboot or Escape to continue' is displayed.
When attempting to launch Supernova through a Citrix session, the error: “A SuperNova component is not installed correctly. Errors dolvideo 0.Press Enter to correct the problem and reboot or Escape to continue” is displayed.Pressing ENTER to reboot does not correct the problem.
↧
There was a problem with the product authorisation system. Please check that the time and date on your PC are set correctly. Error Code 37
The above error message is displayed when you attempt to launch a Dolphin 30-day demo
↧
There is a problem with the product authorisation system. Please check that the time and date on your PC are set correctly. Error Code 40
The above error message is displayed when you attempt to launch a Dolphin product.The time and date on the PC are set correctly.
↧
↧
Text is not spoken when composing an email message in Windows Live Mail 2011 and version 11 Dolphin products
When composing an email message in Windows Live Mail 2011 using a version 11 Dolphin Access product including Hal, Supernova or LunarPlus, the speech announces “Blank Line” when typing characters.
↧
Limited speech output in Microsoft Office 2010 64-bit editions
There is limited speech support in Microsoft Office 2010 64-bit editions. Notably, document text may not be spoken, and 'Read from Here' does not read document text and simply announces "Reading Finished".
↧
The Automatic Dolphin Cursor and Item Finder fail to work following the installation of Trusteer Rapport software
Some online banking sites including Natwest, Alliance and Leicester and Royal Bank of Scotland prompt users to install a piece of software called “Rapport” from “Trusteer”. Following the installation of this software, the Dolphin Cursor no longer turns on automatically when loading a web page in Internet Explorer, and the Item Finder also fails to work.
↧
It is not possible to change the magnification size at the Windows logon screen using the F7 and F8 keys.
When you press F7 or F8 at the Windows logon screen, the magnification remains at the same size. Clicking on the “Increase” and “Decrease” magnification buttons with the mouse adjusts the size correctly.
↧
↧
Limited speech output in Microsoft Word 2010 Starter Edition
There is limited speech support in Microsoft Word 2010 Starter Edition, a reduced-functionality edition of Microsoft Word 2010. This includes document text not being spoken or tracked.
↧
The CDD was not found. It will be installed on reboot. Press Enter to reboot, or Escape to continue running without the interceptor
The error message "The CDD was not found. It will be installed on reboot. Press Enter to reboot, or Escape to continue running without the interceptor" is displayed when launching Supernova 11.58 or earlier. Pressing ENTER to reboot does not correct the problem
↧
Supernova appears to hang or freeze occasionally during usage
Sometimes when using Supernova the system appears to “hang” or “freeze”, and the computer must be restarted to correct the problem.
↧
Improving the performance of magnification when using graphics editing software
Some users may find that system performance is reduced when using Supernova magnification alongside graphics editing software such as Adobe Photoshop or GNU Image Manipulation Program (GIMP)
↧
↧
Text smoothing does not work in Windows Live 2011 applications
Text smoothing does not work in Windows Live 2011 applications including Windows Live Messenger 2011 and Windows Live Mail 2011. The result of this is that onscreen text can be difficult to read when magnified.
↧
There are DOLPHINTEXT tags being inserted into emails being sent from web mail in Internet Explorer
After sending an email from a web mail site (for example Hotmail or Google Mail) there are DOLPHINTEXT tags appearing in the recipient’s message
↧
The magnification moves or jumps to unexpected areas of the screen
When the mouse is being moved, or when typing, sometimes the magnification moves to a different area of the screen, for example the top left hand corner. This can appear to cause a "jumping" effect.
↧
Error: Unable to Start, the off screen model is unable to initialize. Please consult the manual for more information
The above error message appears when you launch Supernova
↧
↧
Speech announces 'Draw OSD' or is not reading onscreen text on an HP (Hewlett Packard) Computer
The speech is reading very little text on the screen on an HP computer. The status bar of the Supernova Control Panel always states Explorer.exe regardless of which application is being used. Sometimes the speech announces “Draw OSD” when navigating around the screen.
↧
Set Internet Explorer to open web pages on Windows 10
Windows 10 comes with a new default web browser called Microsoft Edge. Microsoft Edge will eventually replace Internet Explorer in the future. But, at the moment, Microsoft Edge does not render web pages in an accessible form. This means that SuperNova and, at the time of this article’s publication, all other Assistive Technology companies are unable to display content in the browser window in a fully accessible way. Microsoft is working on a framework to provide accessibility to Microsoft Edge in the future.
↧
Read PDF documents on Windows 10
Windows 10 comes with a new default web browser called Microsoft Edge. This browser is also the default PDF Reader for Windows 10. At the moment, Microsoft Edge does not render documents in an accessible form. This means that SuperNova and, at the time of this article’s publication, all other Assistive Technology companies are unable to display content in the browser window in an accessible way. Microsoft is working on a framework to provide accessibility to Microsoft Edge in the future.
↧